Refund Policy

1. Overview

This Refund Policy explains:

• When and how refunds may be given,

• The timeframe for requesting refunds, and

• Whether refunds are full or partial.

It works in conjunction with our Party Booking Policy. By submitting a deposit and/or payment, you agree to this Refund Policy.

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2. Deposit and Balance Payments

 

2.1. Deposit

• A deposit is required at the time of booking to secure your party date.

• The deposit is non-refundable once paid unless we cancel your booking (see Section 5).

• You agree that this deposit represents part-payment for reserving our services and may be retained in accordance with fair contract terms. GOV.UK

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2.2. Remaining Balance

• The remaining balance is due either:
  • In advance (if you choose this option), or
  • In cash upon the coach’s arrival on the day of the party.

• If the balance has already been paid in advance and you cancel, please see Section 4 for refunds.

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3. Requesting a Refund

 

3.1. How to Request

Refund requests must be sent in writing to bigkidzpartiesUK@outlook.com.

Include:

• Your name,

• Booking reference,

• Date of event,

• Reason for cancellation.

We aim to respond within 7 working days of receipt.

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3.2. Timeframe for Requests

• Refund requests must be made as soon as possible once you know you need to cancel or amend your booking.

• Requests made after the party date will not be accepted unless the cancellation was due to our inability to provide the service.

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4. Cancellations by You (Customer)

 

4.1. Prior to Service Delivery

• If you cancel your party in advance:
  • The deposit remains non-refundable.
  • If you have already paid the full balance in advance (instead of cash on the day), we will refund the balance less the deposit, and less any reasonable third-party card or administration fees charged by our payment provider.

• This means your refund will be your total payment minus the deposit and any unavoidable processing costs.

 

4.2. After Partial Service Delivery

• If services have already been partially provided on the day of the party (e.g., your coach has arrived and begun set up), refunds will not be issued.

 

4.3. Change of Date or Time Instead of Cancellation

• If you wish to change your booking date or time instead of cancelling, we will try to accommodate your request, but this is not guaranteed.

• If we cannot accommodate the change and you cancel instead, the deposit will be forfeited in line with our Booking Policy.

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5. Cancellations by Us (Business)

 

5.1. Unforeseen Cancellation

• In rare circumstances where we must cancel your party (e.g., staff illness, health & safety issues), we will:
  • Issue a full refund of all monies paid (including the deposit), or
  • Offer an alternative date if available.

 

5.2. No Liability for Other Costs

• While we will refund all payments if we cancel your booking, we accept no liability for additional costs you may incur (such as venue booking fees or third-party charges).

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6. Reasonableness and Fairness

We aim to apply this Refund Policy in a way that is fair and reasonable. Under UK consumer protection guidance:

• A term that allows retention of a payment (like a deposit) should reflect a genuine pre-estimate of loss, not be excessive, and must be clear and transparent at the time of booking. GOV.UK

• We will not enforce terms that could be considered unfair under UK law.

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7. Statutory Rights

Nothing in this Refund Policy affects your statutory rights under UK law. You may still have legal rights relating to refunds under the Consumer Rights Act 2015 and related regulations. GOV.UK

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8. How Long Refunds Take

Once a refund is approved:

• We will issue refunds within 14 working days of the date of approval,

• Using the same method as the original payment where possible.

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9. Contact Information

For all refund requests:
Email: bigkidzpartiesUK@outlook.com
 

Last updated: 21.12.2025
Business name: Big Kidz
Website: www.bigkidz.co.uk
Contact email: bigkidzpartiesUK@outlook.com